FAQs
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Are all your products vegan and cruelty free?
Yes, we do not use animal derived ingredients nor test on animals. 80 -90% of our products are handmade by us (in house) and tested on us.
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We source the vast majority of our ingredients locally:
Micas: within the UK from small retailers/wholesalers, Spain and the Netherlands.
Skin Care products: within the UK and Ghana ( ethically sourced and directly from locals)
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Our packagings our mostly sourced from China and within the UK/Europe.
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Do you ship worldwide?
Yes. We ship worldwide, some countries may be excluded. Please contact info@euniquebeauty.com for any assistance.
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Do you collaborate/partner with bloggers, YouTubers, and or Influencers?
Yes, we absolutely do. Please bear in mind that we are a small indie company, therefore we only work/partner with a very limited number of influencers.
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Do you offer samples?
Unfortunately we do not offer samples, we do have affiliate codes that can get you 10% off your order.
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What are your ingredients?
All ingredients can be found in the product description.
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Do you offer discount for pro makeup artists and other makeup professionals?
We do have 10% off from affiliate codes provided to some amazing small influencers. They earn a small commission which helps them create amazing works.
You are more than welcome to contact us at info@euniquebeauty.com for any assistance.
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I would like to stock your products, how can I make that happen?
We are glad to hear that and always looking forward to expand our brand. Click here, scroll at the bottom and fill in the form; we will get back to you soon with a quote.
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Processing and Shipping
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How long is your processing times.
Our processing time varies, from 2 to 5 business days normally. 7-10 business days during high volume sales and up to 8 weeks for pre-orders (this will normally be announced)
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What is Free Shipping?
Any UK orders £50 and over (excluding shipping) will qualify for Free Tracked Hermes shipping. Any International orders between £100 and £250 (excluding shipping) will qualify for Free Tracked UPS Economy shipping; orders over £250 (excluding shipping) will qualify for UPS/DHL Express Shipping.
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Why didn't I get an confirmation email?
Our website automatically sends a confirmation email to the email address provided during checkout. Please check your Junk Folder, if confirmation email is not found contact info@euniquebeauty.com
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My order was marked as delivered but I did not receive it.
We understand these things can happen. If you are certain that your order has not been delivered please contact info@euniqbeauty.com and we will open an investigation with shipping company. Please note investigation might take up to 30 business days.
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My order was damaged what do I do?
Please contact info@euniquebeauty.com with your order number and pictures of damaged goods within 72hrs from delivery date. Unfortunately after this time EuniqueBeauty and Shipping Company will not be held liable.
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Please Note (for International Orders):
UPS Economy Tracked: your parcel is NOT covered by insurance, therefore EuniqueBeauty and any third party will NOT be held liable for damage/loss
UPS Express Tracked: your parcel is covered by insurance, you are entitled UP TO £60 for damage/loss
DHL Express Tracked: your parcel is covered by insurance, you are entitled UP TO £60 for damage/loss
Royal Mail International Standard (Not Tracked): your parcel is covered by insurance, you are entitled UP TO £20 for damage/loss
Royal Mail International Tracked/Signed: your parcel is covered by insurance, you are entitled UP TO £50 for damage/loss
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Can I cancel my order? Can I add or switch a product?
Please note if your order has not been processed, any modification is permitted.
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I'm an international customer and I was charged duties, taxes, and import fees. Can I be reimbursed?
Unfortunately not, such fees are determined by your country and must be covered by yourself.
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