SHIPPING & RETURNS
Domestic Shipping Policy
Shipment processing time
Orders are normally shipped out within 7-10 business days during high volume sales, 2-5 business days during non-sales and can take up to 2 weeks or more for WHOLESALE. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
All orders are shipped via RoyalMail.com Signed and Tracked.
International Shipping Policy
Shipment processing time
Orders are normally shipped out within 7-10 business days during high volume sales, 2-5 business days during non-sales and can take up to 2 weeks or more for WHOLESALE. Delivery time is 5-10 working days.
Orders are not shipped on weekends or holidays.
Express International orders are sent by DHL.
Delivery time is 1-3 working days for Europe and United States and between 4-7 for rest of the world. Deliveries should be received before 4pm GMT.
A tracking number will be sent to you by email when dispatched. Both standard and express services are track-able online.
Damaged Items Policy
Unfortunately, the post office can sometimes mishandle your packages, no matter how much protection. In the event of damaged products:
- A photo of the damaged goods MUST BE emailed to us within 24 HRS of your package being delivered.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds (if applicable)
Unfortunately, we do not offer cash refunds for returned orders. We issue refund in the form of a store gift card that never expires. In order to receive the store credit, the product/s must be returned in its original, unopened packaging. Once package is received, we will issue the electronic gift card to the email address that was used when order was placed
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should email INFO@EUNIQUEBEAUTY.COM
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.